Warranty Policy
I. Warranty Period
At Modavista, we’re committed to quality and care. For our Australian customers, the warranty period is as follows:
One-year warranty from the date your order is delivered.
This warranty applies based on the shipping address provided at the time of purchase and covers manufacturing defects under normal use.
If you have any questions or need help with a warranty claim, our friendly team is here for you—just reach out to support@modavistaofficial.com.
II. Warranty Coverage
Our warranty is here to give you peace of mind. It covers failures caused by non-human factors, including most of our battery-operated products.
What’s Not Covered
While we’re always here to help, there are a few situations that fall outside our warranty:
- Improper use or rough handling
(e.g., dropping, exposure to water, or damage from misuse) - Unauthorised repairs or modifications
- Normal wear and tear
This includes parts that naturally wear down over time, such as batteries and breast pump accessories - Accidental damage or damage caused by incorrect use
- Products not purchased through official Modavista channels
- Missing or invalid proof of purchase
- Second-hand items, free gifts, or items outside the warranty period
If you’re unsure whether your item is covered, feel free to contact us at support@modavistaofficial.com. We’re always happy to assist you with care and understanding.
III. Warranty Process
We’re here to make things right with care and understanding. To get started, please:
- Keep your proof of purchase handy
- Provide clear photos or a short video showing the issue
- Reach out to us at support@modavistaofficial.com
Once we’ve reviewed the details, we’ll offer one of the following solutions based on your situation:
- A replacement of the same model
- An exchange for another product of equal value
- A full or partial refund
Our team is here to support you every step of the way—because your peace of mind matters to us.