Return & Exchange
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Last updated: April 2023

About Return

I. Order Cancellation

At Modavista, we know that life with little ones can be full of surprises. That’s why we offer a flexible cancellation policy—because your peace of mind matters to us.

If you need to cancel your order, simply reach out to us at support@modavistaofficial.com before your item ships. We'll do our very best to take care of it right away and provide a full refund.

 

If your order is already on its way, don’t worry—just let us know as soon as you can. We’ll guide you through the return and refund process with care and understanding every step of the way

II. 30-Day No-Question Return Policy

Return Guidelines

To help us process your return smoothly, here’s what we kindly ask:

  • Brand New & Unopened
    Items should be unused, unopened, and in their original packaging—just as they arrived to you.
  • All Accessories Included
    Please send back any accessories, free gifts, or extras that came with your item.
  • Shipping Costs
    Return shipping is the customer’s responsibility, and original delivery fees are non-refundable.
  • Proof of Purchase
    Including your receipt or order confirmation helps us take care of your return quickly and efficiently.
  • A Little Note
    Clearance items and products not sold under the Modavista brand aren’t eligible for returns under this policy.

III. Return Process

We’re here to help every step of the way. If you need to return an item, just follow these simple steps:

1. Get in Touch
Email us at support@modavistaofficial.com with your order number and a quick note about your return request. Our friendly support team will be happy to assist you.

2. Receive Return Instructions
You'll hear back from us within 24 hours with return details and next steps. We want to make things as easy as possible for you!

3. Pack with Care & Ship
Once approved, carefully package your item just as it arrived. We recommend insuring the shipment for peace of mind. Please note, return shipping costs are the customer’s responsibility.

4. Refund Process
As soon as your return reaches us, we’ll process your refund within 5 business days. You’ll be notified as soon as it’s on the way back to you.

About Exchange

I. Exchange Conditions

At Modavista, we want you to feel confident and cared for with every purchase. If something isn’t quite right, we're here to help.

For Non-Quality Reasons
If you need to exchange an unused item—maybe the size wasn’t quite right or you simply changed your mind—you’re welcome to do so within 30 days of receiving your order.
Please note: return shipping costs are the customer’s responsibility.

 

For Quality Concerns
If your item arrives with any defects or becomes faulty due to a quality issue within the warranty period, please reach out to our caring customer service team. We’ll work with you to find the best solution—whether that’s a replacement, refund, or repair.

II. Quality Issue Verification

To help us take care of your concern as quickly as possible, please provide the following when reaching out:

 

  • Your order number
  • Clear photos or a short video showing the issue
  • A brief description of what’s wrong

This information helps our team understand the situation and offer the best solution for you and your little one—fast and with care.

III. Exchange Process

1. Reach Out to Us
Send an email to support@modavistaofficial.com with your order number and a short description of your request. We’ll help you check the exchange eligibility and guide you from there.

2. Get Approval & Instructions
Our friendly customer care team will respond within 24 hours with next steps and detailed return instructions.

3. Pack & Send It Back
Once approved, please package your item securely and send it back following our instructions. We recommend insuring the shipment for extra peace of mind. Kindly note that exchange shipping costs are the customer’s responsibility.

4. Quick Refund & Exchange
As soon as we receive your returned item, we’ll process your refund within 5 business days and get your new item sent out to you as soon as possible.

A Gentle Reminder:
To ensure a smooth and speedy exchange, please contact us before returning any items. We’re only able to accept returns and exchanges that have been approved by our support team in advance.

 

Thank you for being part of the Modavista family—we’re so happy to have you here.

About Refund

I. Refund Timeline

Once the refund request is approved, the amount will be returned to the original payment method within 5 business days.

 

II. Refund Details

Order Cancellations
If your order is canceled before it ships, you’ll receive a full refund to your original payment method.

 

Returns
For eligible returns, we’ll refund the remaining amount after deducting any original shipping fees and taxes. Please note that return shipping costs are the responsibility of the customer.

 

Warranty Claims
If your item qualifies under our warranty and is approved by the Modavista team, we’ll issue a full or partial refund depending on the situation. Shipping fees and taxes from the original purchase are not refundable.

A Quick Note:
All refunds are processed back to the original payment method used at checkout. If you have any questions or need help, our friendly customer care team is just an email away at support@modavistaofficial.com.

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 South Brisbane QLD , Australia 4101
Call: +1300 423 872
Live chat: Mon-FRI, 8AM-5PM, AEST
support@modavistaofficial.com

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